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privacy policy

Overview

The Fertility Kitchen Ltd holds some information about you. This Privacy Notice outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to charlotte@thefertilitykitchen.co.uk.

We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in May 2018.

What we do

The Fertility Kitchen Ltd provides traditional acupuncture directly to clients to improve their health. We also provide recipes, nutrition, and lifestyle advice to those wishing to improve their fertility through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through traditional acupuncture consultations, we aim to understand the underlying causes of your health issues which we will seek to address through personalised traditional acupuncture treatment and lifestyle advice.

How we obtain and use your personal data

Information provided by you

You provide us with personal data in the following ways:

  • by completing and signing a new client form
  • during an acupuncture consultation
  • through email or over the telephone
  • by making online payment
  • by completing a web form to subscribe to our mailing list

This may include the following information:

  • basic details such as name, address, contact details, and next of kin
  • details of contact we have had with you such as referrals and appointment requests
  • health information including your previous medical history, dietary, lifestyle, medicine details, test results, clinic notes and treatment plans
  • GP contact information

We use this information in order to provide direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain your personal data for a period defined by our self-regulatory body, the British Acupuncture Council. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.

How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We act as a data controller and processor in regard to online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Sharing your personal information

We keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • Our self-regulatory body, the British Acupuncture Council, for the processing of a complaint made by you
  • Any legal or crime prevention agencies if we have a duty to do so or if the law allows us to do so.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want access to your data you must make a subject access request in writing to charlotte@thefertilitykitchen.co.uk. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

  • sources from which we acquired the information
  • the purposes of processing the information
  • persons or entities with whom we are sharing the information

You have the right to ask to:

  • have your information deleted
  • have your information corrected or updated where it is no longer accurate
  • ask us to stop processing information about you where we are not required to do so by law or in accordance with the British Acupuncture Council guidelines.
  • receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us
  • Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please email charlotte@thefertilitykitchen.co.uk.

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Website technical details

We do use electronic forms on our website making use of MailChimp which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

Cookies

In compliance with EU legislation, the following lists the use of cookies on this website:

  • Viewed_cookie_policy: this is used to store whether you have agreed to receive cookies. Persistent for one year
  • Adobe Analytics: these cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited.

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

Analytics

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Adobe Analytics. For details of their privacy policy visit https://www.adobe.com/uk/privacy/marketing-cloud.html.

Comments

When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like access to this data please email charlotte@thefertilitykitchen.co.uk.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Advertising

The Fertility Kitchen Ltd is a participant in the Amazon Services LLC Associates Program, an affiliate advertising programme designed to provide  a means for sites to earn advertising fees by advertising and linking to www.amazon.co.uk.

Complaints

If you have a complaint regarding the use of your personal data then please email charlotte@thefertilitykitchen.co.uk and we will do our best to help you.

 

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